I have been with Dodo for home broadband service for more than a decade.
A lot of people might snigger at that, but in all honesty I have been subject to very few problems over that time, and their plans suit my needs. Their customer service department can be difficult to interact with, but I have so little need to deal with them directly, that this hasn’t caused me any significant heartache.
Last week, I noticed from the office that my home ADSL service was down, so I tried to login to their customer portal to see if there was anything there that might suggest what the problem was.
Problem was, I couldn’t remember the password – so I clicked on the “Forgot Password” link.
As you would.
It immediately became apparent that the only options for password retrieval or reset were “call our customer service department” or “sent to you via SMS to your mobile phone”.
Not really wanting to wait in a telephone queue, I took the “sent to you via SMS to your mobile phone” option – but I was bit concerned by this.