Tag Archives: customerservice

V/Line Get a Problem Right!

I’m usually the one of the first people to strike out when V/Line commits one of its usual operational-come customer service disasters. Regular commuters will have heard every excuse in the book – usually at the expense of the what the real cause of the problem is. They either don’t tell commuters what is going […]

V/Line – Could It Really Be True?

Regular followers of my tweets and blog posts will know that a subject I am, shall we say, “passionate” about is the performance – (or lack thereof) – of the customer service efforts of Victoria’s regional rail provider, V/Line. Any regular commuter with an ounce of common sense understands that things go wrong from time […]

Bad Customer Image from Metro

As part of my program to get my newly diagnosed diabetes under control, I regularly walk from where I currently work under sub-contract in St Kilda Road to Flinders Street Station, to catch a suburban train around to Southern Cross, before boarding my V/Line train home for the evening. Last night – (27 May 2010) […]