Tag Archives: vline

State Government Padding Out Announcement?

Who would have thought a government might pad-out an announcement to provide more bang for the buck with the press release? Not you? Yeah, me neither. New Contract Moves Regional Rail Link Into High Gear Amongst the “features” of the new contract, we have: Major bridge modifications at Dynon Road, Moonee Ponds Creek, Lloyd Street [...]

Mulder Has No Interest In Where The Buck Stops

Late on April 30th, I finally received a response from my March 8th complaint direct to the Victorian Minister for Public Transport, Terry Mulder, about the state of infrastructure at Newport station. I wrote about this complaint a few days later on the 14th, after failures at Newport on both days. I might add, his [...]

Mulder: The Buck Shoots Straight Past Me

Thousands of regular commuters on the Geelong line have had their travel plans massively disrupted on numerous occasions over the last couple of months, with signal and power failures shutting the line for hours at a time. People – (quite rightly) – have been complaining long and hard about it. It is apparently news to [...]

Call To Arms Against Newport Rail Failures

Geelong’s commuters – (and Metro Trains Melbourne’s Werribee and Williamstown commuters) – have endured another bout of “Newport Induced Delays” in recent weeks, with numerous power failures and “track equipment failures” grinding these three train lines to a halt for hours at a time. V/Line Commuters Want Answers After Latest Newport Failure This problem has [...]

V/Line Get a Problem Right!

I’m usually the one of the first people to strike out when V/Line commits one of its usual operational-come customer service disasters. Regular commuters will have heard every excuse in the book – usually at the expense of the what the real cause of the problem is. They either don’t tell commuters what is going [...]

2011: Posts Of The Year

I certainly hope my readers have had a safe and happy holiday period. Today, I have decided to take a quick look at back at my popular posts from 2011, with the most read articles for each month, and a little discussion of each. If 2012 throws up some similar results, it will be another [...]

V/Line – Could It Really Be True?

Regular followers of my tweets and blog posts will know that a subject I am, shall we say, “passionate” about is the performance – (or lack thereof) – of the customer service efforts of Victoria’s regional rail provider, V/Line. Any regular commuter with an ounce of common sense understands that things go wrong from time [...]

Our Customers Are Idiots: V/Line

Long suffering Geelong V/Line customers copped another penalty for trying to do the right thing and support public transport yesterday morning when the 4:43am service from Marshall to Melbourne’s Southern Cross Station ran out of fuel at Footscray, halting all trains behind it. This included metropolitan services on the Werribee and Williamstown lines, and caused [...]